Terms & Conditions

When placing an order with Home Feeling, you are agreeing to the following terms and conditions. Please read all sections carefully to ensure you understand them before purchasing.

After you have placed an order on our website, we will send you a confirmation email with an order reference number.

We take all reasonable steps to ensure that all details, descriptions, and prices of products listed on our website are correct at the time that the information is loaded onto the system. However, we are only human and sometimes mistakes are made. If we must cancel any part of your order for any reason, we will notify you via email and a full refund for the affected items will be issued.

We reserve the right to refuse an order for any reason.

We accept payment via the following methods: MasterCard, Maestro, Visa debit and credit and Paypal.

If we identify a transaction as being potentially fraudulent, we may cancel your order and any items will be returned to the warehouse.

All prices shown on the website are in Pound Sterling (GBP) and include VAT and we offer free delivery unless stated otherwise. VAT is charged at the standard UK rate of 20%, any variation in the VAT rate will be applied automatically.

On occasion, we may offer products at sale or promotional prices. Any offers will apply to selected products and will be subject to availability. In this case, please refer to the individual product page for pricing information.

We may also offer discount codes from time to time. These will be available for a limited time, be valid on selected products and are subject to availability. Discount codes can be withdrawn at any time. Discount codes can only be redeemed on www.homefeeling.co.uk and it is limited to one discount code per order.

Should you wish to return an item that has been purchased with a discount code, your refund will be for the full amount minus the discount that was applied.

Each item’s availability will be displayed on the website along with the estimated date of delivery. Delivery dates will depend on your specific postcode, and you will be given a more accurate date when you are at the checkout.

On the rare occasion that there is a glitch in the system, and you place an order an item that is out of stock, we will notify you via email and issue you with a full refund for that item.

Whilst every effort has been made to ensure that the product specifications on each listing are correct, specifications may change without notice due to continuous product development. Please be aware that colours may differ between manufacturers and we cannot guarantee that the image that is displayed on a screen will accurately reflect the true colour of the appliance.

On every listing there is a ‘Specifications’ tab where you can find the dimensions of the product, however please be aware that the product dimensions may not include any protruding features such as handles and control knobs. The dimensions represent the casing of the product only. You may also need to leave space around certain freestanding appliances for enhanced performance, safety and efficiency so please measure your space accordingly.

We want you to be completely satisfied with your new appliance and we do everything we can to ensure that your order arrives with you in complete and pristine condition. If you happen to notice any damage to an item at the time of delivery, you have the right to refuse the delivery. It is your responsibility to ensure that you thoroughly check your delivery for any damage or missing items within a reasonable time frame. If you do notice any damage or missing items, please contact our customer service team within 48 hours of the delivery so that we can rectify the situation. If we are not notified within the 48 time frame, then we will not be able to raise a claim with the couriers.

All our appliances have a minimum of 12 months guarantee, depending on the manufacturer. Please read the manual that comes with your appliance to learn how you can register for any warranties that are longer than 12 months. If your product develops a fault within the first 30 days, we will offer either a repair, exchange or refund. Should the fault be after the initial 30 day period but within the 12 months guarantee period, a prompt repair service will be offered. Please contact us as soon as possible so that we can advise.

If you have purchased items online, you are eligible to submit a refund request up to 30 days after the delivery date. Should you want to return an item, you must contact us via email stating your order number, the item you want to return and your reason for returning.

All items must be returned as new, in its original packaging. We will only refund the item when we have received it in the same condition that it was sent out to you in. You have a duty of care for the items whilst they are in your possession. Unless you have reported any damage or missing items within 48 hours of delivery, we will deem the product to have arrived with you in perfect condition.

Reviews displayed on our website are hosted by Trustpilot. Any customer reviews that are on the product listing page do not form part of the description or specification of the product. We cannot be held liable for any misinformation that is contained within a customer review.

Should you wish to raise a complaint for any reason, you can contact us via email.