Privacy Policy

At Home Feeling, we are committed to maintaining the trust and privacy of our customers. This Privacy Policy may be updated from time to time, so please do review this page regularly.

What is this Privacy Policy for?

This privacy policy is for our website and served by Home Feeling Limited and governs the privacy of its users who choose to use it.

This policy aims to give you information on how Home Feeling Limited collects and processes your personal data through your use of this website, which is hosted by Magento. This includes any data you may provide through this website when you open an account with us, purchase a product, take part in a competition, sign up to our newsletters or engage with us in any way on social media.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Data We Collect

When referring to personal data, we mean any information about an individual from which that person can be identified. 

The types of personal information that we collect include:

  • Personal details, such as your name, address, date of birth, email address, phone number and other contact information.
  • Transaction information, such as the product you purchased, its price, the method of payment used, payment details which are anonymised as per PCI DSS recommended standards.
  • Phone numbers that you use to contact us when contacting our customer service team. 
  • IP address, the type of device that you are browsing from and cookie information.

How We Use Your Data

All personal data is processed and stored securely, for no longer than is necessary I light of the reasons in which it was collected. We will comply with our obligations and safeguard your rights under the Data Protection Act 2018 and GDPR at all times. 

We may use your data for the following purposes:

  • Providing and managing your account.
  • Providing and managing your access to our site.
  • Personalising and tailoring your experience on our site.
  • Supplying our products and services to you.
  • Suppling you with emails you have opted into.
  • Replying to any emails/messages on social media from you.
  • Market research.

Use Of Your Data

In order to make certain services available to you, we may need to share some of your personal data with our service partners. This may include delivery partners to ensure goods that you order through our website get to you. 

We will only allow our service providers to handle your personal data once we have confirmed that they apply appropriate data protection and security controls.

Storage Of Payment Details

We do not store credit card details, nor do we share customer details with any third parties under any circumstances.

Third Party Links

On occasion we may include links to third party websites. Where a link is provided, we recommend that you review the third party website’s privacy policy before sending them any personal data. The sharing of a third party link does not mean that we approve of that site’s notice towards visitor privacy.

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website, and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement, and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example:

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 2018. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 2018 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website, or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.